FAQ

Where Does Dsignhaus Ship to?

We are able to deliver to any address within Malaysia. Unfortunately we are not able to ship internationally. If you would like to organise your own shipping internationally, we are able to deliver to any port within Malaysia for you. 
What Happens After I Place my Order Online?

After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment, we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email and/or SMS when your order has reached our warehouse for picking. We will also contact you by email, SMS or phone when your order is shipped with the relevant tracking information.

 

When Can I Expect my Order?

To meet your delivery requirements in the best way possible, we use a variety of professional carriers who deliver anywhere within Malaysia. Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

Kuala Lumpur / Penang / Johor Bahru within 5 working days.

Other areas in Peninsular Malaysia between 3 and 10 working days.

Remote locations in Peninsular Malaysia between 10 and 15 working days.

For urgent delivery enquiries or special requirements, please contact our customer service team on 1700 81 9832.


How can I Track my Order?

Our policy is to keep you informed. When your order is despatched, we will contact you by email and/or SMS with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery. 


Can I Pick my Order up?

We are still in the midst of setting up a location for you to pick up the order.


Can I View Your Products in Person?

We are still in the midst of setting up a location for you to view the product.

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