Terms & Conditions

Delivery Lead Times

To meet your delivery requirements in the best way possible, we use a variety of professional carriers who deliver anywhere within Malaysia. Your location and order size will impact on the speediness we can get your order to you. Provided all items are in stock, delivery lead times are as follows:

Kuala Lumpur / Penang / Johor Bahru within 5 working days.

Other areas in Peninsular Malaysia between 3 and 10 working days.

Remote locations in Peninsular Malaysia between 10 and 15 working days.

For urgent delivery enquiries or special requirements, please contact our customer service team on 1700 81 9382.


Tracking Your Order

Our policy is to keep you informed. When your order is despatched, we will contact you by email and/or SMS with the relevant tracking information so you can keep a close eye on your delivery. For larger orders consisting of bulky or fragile items, you will also receive a call from one of our professional furniture removalists to confirm a suitable time for delivery. 


Delivery Policy

Deliveries for non-bulky and non-fragile goods are to your front door only. For bulky or fragile goods we believe your purchase deserves a special degree of handling and care. Your item/s will be hand unloaded and carefully placed in your home or office by professionals. This service does not include unpacking or rubbish removal.

We do offer a premium assembly service for metro areas. A Dsignhaus representative will go to your home or office, unpack and assemble your goods, and remove any rubbish. This cost will depends on your location and will be done the day after delivery.

 

Delivery Charges

On the item listing page, under the Buy Now button there is provision to enter your postcode and quantity to get an estimate of shipping costs to your area. If our shipping calculator is unable to work out your shipping, please call our customer service team on 1700 81 9382 to obtain a price for delivery.

All deliveries have freight charges calculated depending on the size of the order (some orders must be delivered by a 2 or 3 man crew for safety reasons and to ensure you receive the best service possible) and the delivery address. We pay a premium to our professional furniture removalists to ensure the best service possible.

 

Signature on Delivery

All shipments contain valuable goods. Because of this, our carriers are contracted to produce a Proof of Delivery.

If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online.

We are unable to accept any responsibility for your order once delivered if you select this option.


If You Will not be Home to Accept Delivery

If you are comfortable with having your order left without the carrier obtaining a signature, please indicate this in the special instructions box when placing your order online. Should you choose this option, please note that we take no responsibility for orders left unattended. 


Assembly

Unless otherwise stated, Dsignhaus furniture does not come pre-assembled. All our products include simple step by step instructions on how to assemble. Please call our customer service line on 1700 81 9382 if you require information regarding specific item assembly.

We do offer a premium assembly service for metro areas. A Dsignhaus representative will go to your home or office, unpack and assemble your goods, and remove any rubbish. The cost will depends on your location and the items you bought and will be done the day after delivery.


Payment Method

We accept the following methods of payment: Credit Card (Visa, MasterCard, Paypal), direct deposit into our bank account, money order, personal or business cheque. All cheque payments require 5 days to clear prior to shipment. All payments are in MYR.


Customer Service Policy

Dsignhaus is committed to providing exceptional customer service and quality products. We endeavour to make sure all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.


Insurance

All shipping costs exclude insurance. If you need an insurance for your items, please send an enquiry to hello@dsignhaus.com for more info. 


Security Policy

When purchasing from Dsignhaus your financial details are passed through Paypal secure server using the latest 128 bit SSL (secure sockets layer) encryption technology. 128 bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard. If you have any questions regarding our security policy please contact our customer support centre at hello@dsignhaus.com.


Pricing and Product Availability

We exercise great caution in trying to avoid errors in pricing and product information. If such mistakes occur, we reserve the right to correct them. We apologise in advance for any inconvenience this may cause.

Dsignhaus reserve the right to change the units available for the Daily Deal promotion at any time throughout the duration of the promotion.

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